Privacy Policy — United States

1. Who is responsible

Salamandra Marketing LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. A Wyoming limited liability company. Privacy contact: support@talktoselene.com.

2. The data we process

We process the data you give us when you create your account or ask for a reading: name, email address, phone number, date of birth, answers and messages. We also process technical access data, preferences, consents and purchase history. Please avoid including sensitive data, or data about other people, that is not needed.

Stripe processes your full card details. We receive payment references and the status of transactions, without storing your full card number or security code.

3. Why we use it

We use your data to prepare and deliver readings, reply in the chat, give you access, manage purchases and subscriptions, provide support, prevent fraud and meet our accounting obligations. Messages and answers may be processed with artificial intelligence models to generate the content you ask for.

Where you leave your phone number and email to receive your reading, we tell you that we will also write to you. You receive service notices (for example when your reading is ready, or your access links), reminders by email and text if you start a purchase but don't complete it, and occasional offers about Selene services by email and text. Reply STOP to any text to stop all our texts, including service notices (your reading stays available in the app and by email). Every reminder or offer email has an unsubscribe link, and you can always write to support@talktoselene.com. Stopping messages does not cancel your subscription: you cancel it from your account. Advertising measurement is described in section 7.

4. Providers and transfers

We use these providers, each only for its own function: Stripe and PayPal (payments); Anthropic and OpenAI (generating readings and chat replies with artificial intelligence, and transcribing voice messages); ElevenLabs (voice for readings and calls); FAL (personalised images); Supabase (database); Vercel (website hosting); Trigger.dev (scheduling messages and service tasks); Resend (email); Twilio (text messages and calls); Meta, Google, TikTok and Heart (advertising measurement); Sentry (technical error monitoring); Telegram (internal alerts for our team, which may include contact details). We only share the data needed to provide those features. The data controller is in the United States; our providers process data mainly in the United States, the European Union and the United Kingdom, and our internal alerts tool in the United Arab Emirates. Transfers are subject to the applicable safeguards and requirements.

5. Retention and security

We keep the data we need while your account exists or the service is provided, and for the periods required by legal and accounting obligations or to defend claims. We apply access controls and technical measures to protect it. You can ask us to delete your account; data we are legally required to keep will be kept only for that purpose.

6. Your rights

Depending on the state you live in (for example California, under the CCPA as amended by the CPRA), you may have the right to know which personal data we hold about you, to access it, to correct it, to delete it and to opt out of its sale or sharing for targeted advertising. We do not sell your personal data. Write to support@talktoselene.com from your account email and tell us which right you want to exercise. We may ask for proportionate information to verify your identity. You can also contact the privacy or consumer protection authority of your state.

7. Cookies and minors

Necessary technologies let you log in and run the service. To measure our advertising we use tracking technologies from Heart, Meta, Google and TikTok; you can block or delete them in your browser and device settings. Selene is intended only for adults aged 18 and over.

8. Text messages (SMS)

By giving us your mobile number and accepting this Privacy Policy, you agree to receive recurring automated text messages from the Selene program at that number: your readings and account notifications, access codes, reminders, and promotional offers about Selene services. Consent is given when you accept this Privacy Policy at checkout.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help; you can also write to support@talktoselene.com. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties; we only use providers, such as Twilio, that send the messages on our behalf.